Frequently asked questions

FAQ

Q: What is an Outstanding Balance Loan?
A: An Outstanding Balance Loan provides you with a line of credit that you may draw upon. Your payment is not due for 30 days. Individuals like you often choose loans to cover small, unexpected, expenses and to avoid costly bounced-check fees or late payment penalties and other less desirable short-term credit options. You will need to be employed, have a permanent address, and an active checking account. See "What are the requirements for approval".

Q: What can I use a loan for?
A: You can use a eAccessLoan loan for anything you like such as car bills, phone bills, etc.

Q: What are the requirements for approval?
A: Loan servicing is provided by CU Access, LLC. Approvals are subject to your Credit Union’s underwriting standards. The following basic requirements must be met to pre-qualify:

	Gross income of at least $1,000 per month. If receiving social security or other benefits as income - $800 per month.
	Credit Union checking account active for a minimum of 90 days.
	Payroll deposited to your checking account regularly.
	Continuous employment for the last six (6) months.
	Minimum 18 years of age.

Q: How much can I borrow and how much does it cost? [Back to Top]
A: Your credit limit is based upon your checking account history and income. The first time maximum advance is $300.

Q: What is an APR? [Back to Top]
A: An APR is the annualized percentage rate of your loan. Please refer to our fee table. The APR for your loan will be displayed once your loan is approved.

Q: What if I have no credit or a bad credit bureau on file? [Back to Top]
A: No problem! Unlike many other loans, we do not require that you have good credit or, for that matter, any credit history at all. See "What are the requirements for approval" or contact us.

Q: How long does it take to get my cash? [Back to Top]
A: Applications received Monday-Friday between 8:30 am and 4:30 pm Mountain Standard Time will be processed immediately. Upon approval and your acceptance of the loan, funds will be deposited to your checking account immediately.

Business days only, excludes weekends and holidays.
All National Holidays are observed, and requests will be processed the following business day.

Q: How do I get the money and how do I repay? [Back to Top]
A: When you apply for an eAccessLoan, you authorize us to directly deposit the funds into your credit union checking account upon approval. You also authorize us to automatically withdraw the amount of the advance, with the appropriate fee, on your next payday, the following month.

	Go to an ATM machine and withdraw the cash.
	Go to your financial institution and withdraw the cash.
	Write a check or checks Or any other way in which you withdraw funds from your checking account

Q: How do I determine my due date? [Back to Top]
A: All loans are due 30 days from the loan date.

Q: Can I request more than one advance at a time? [Back to Top]
A: Your eAccessLoan may not exceed your allowable loan amount Once your payment has been received, you may then request another advance.

Q: Is my loan secure and confidential? [Back to Top]
A: Security and confidentiality is a top priority. We transact all our loans on our secure SSL server, utilizing the industry's highest standard. Your nonpublic information is completely confidential and protected by our company. Privacy Policy.

Q: What happens if I don't have the funds necessary to repay you on my due date? [Back to Top]
A: Please contact us immediately to make arrangements for payment. If sufficient funds are not available in your account on the due date to cover the debit entry, you agree to pay us a NSF fee of $25.00 in addition to any fees charged by your financial institution.

Q: Can I pay my loan back early? [Back to Top]
A: You can pay your loan back early. Contact us to let us know that you want us to debit your account earlier than the due date.

Q: What about loan requests on Fridays or the weekends? [Back to Top]
A: All Friday loan requests after 4:30 PM Mountain Standard Time from members will be funded on Monday. All weekend requests will be treated as Monday's requests.